BA ICON Privacy Policy
BA ICON, part of Rose Technology Group (“we”, “us”, or “our”), takes your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you use our software-as-a-service (SaaS) CRM platform (“BA ICON” or “the Service”).
By using BA ICON, you accept the practices described in this Privacy Policy.
Information We Collect
We collect and process the following information to provide and improve our services:
- Account Information: Name, email, phone number, company details, subscription information, billing details.
- Customer Data: Information uploaded or entered by users into BA ICON (which may include personal and property-related details about your clients).
- Usage Data: System logs, IP addresses, device/browser type, session activity, and other interaction data.
- Payment Information: Payment details are processed securely by our payment gateway providers and are not stored directly by us.
How We Use Information
We use your data to:
- Deliver, manage, and improve our CRM services.
- Provide customer support and respond to enquiries.
- Perform billing and account management.
- Maintain security and prevent fraud.
- Analyse platform usage to develop new features and improve performance.
- Comply with legal and regulatory requirements.
Data Ownership
- The data you input into BA ICON remains your property.
- We act as a data processor and only process customer data on your instructions, consistent with applicable data-protection laws.
- You control, manage, and direct usage of your uploaded data.
Data Sharing and Disclosure
We do not sell or rent personal information. We may share data only in the following cases:
- With trusted service providers who support BA ICON (e.g., hosting, integration APIs, cloud services), under strict confidentiality agreements.
- Where required by law, regulatory authorities, or to protect rights and security.
- In connection with a merger, acquisition, or asset sale, provided appropriate safeguards are in place.
Data Security
We apply industry-standard measures to protect your information, including:
- Encryption in transit (TLS/SSL) and at rest.
- Secure hosting with tier-one cloud infrastructure providers.
- Role-based access controls and audit logging.
- Regular system monitoring and vulnerability testing.
Despite our efforts, no system is 100% secure, and we cannot guarantee absolute data security.
Data Retention
- Customer data is retained for the duration of your subscription.
- If you cancel, we delete your data within [30–90] days unless otherwise required by law.
- Aggregated and anonymised data may be retained for analytical or compliance purposes.
International Data Transfers
If you access BA ICON from outside Australia, your information may be transferred to and processed in other countries where our partners or hosting providers operate. We ensure that any international transfers comply with applicable data protection laws.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and obtain a copy of your personal information.
- Correct inaccuracies in your information.
- Request deletion of data, subject to legal obligations.
- Restrict or object to processing of your information.
- Data portability (when applicable).
Requests can be made by contacting us at simon@rosetechnology.com.au.
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your login session.
- Improve performance and usability.
- Monitor platform usage for analytics.
You can disable cookies in your browser, but some features of BA ICON may not function properly.
Third-Party Integrations
If you choose to connect BA ICON with third-party services (e.g., marketing automation tools, property platforms, payment providers), you authorise us to share necessary information with these providers. Their privacy policies will govern how they use your data.
Policy Updates
We may revise this Privacy Policy from time to time. Any changes will be posted at this URL with an updated effective date. You should review this Policy periodically to stay informed.
Contact Us
For questions about this Privacy Policy or how your information is handled, please contact:
BA ICON – Rose Technology Group
Email: simon@rosetechnology.com.au
Address: PO Box 130, Potts Point, 1335, NSW